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Animal Care Centers of NYC Care Center Specialist in Staten Island, New York

Care Center Specialist

Summary

The Care Center Specialist is the backbone of the Staten Island Care Center, responsible for providing professional, supportive service to clients and progressive, compassionate care to some 3,000 animals that come through the facility each year. As ACC’s smallest full service care center, the small staff at Staten Island get the benefit of having roles and responsibilities across all functions and departments, making them some of our most well-rounded team members. The Care Center Specialist creates a healthy environment for all animals by monitoring behavior, maintaining the cleanliness of kennels, and providing exercise and socialization. Of equal importance, they create a warm and inviting atmosphere for clients by providing and connecting to internal and external services and acting as ambassador for all things ACC. With such varied and wide ranging responsibilities, their overarching goal is to ensure that each interaction – whether human or animal – is of the highest quality, thoughtful, and providing for the needs of all parties.

Responsibilities:

  • Maintain a high standard of animal care and welfare, which includes providing scheduled feedings, clean water at all times, proper bedding and enrichment toys

  • Present professional and friendly demeanor to clients at all times, smiling and greeting with well-informed and enthusiastic responses upon entry to our care centers and thanking them for visiting upon departure

  • Maintain records, reports and perform extensive data entry work in animal sheltering software; including creating people and animal profiles, documenting communications via thorough notes, and being able to find required information in the software.

Salary and Benefits:

This position will pay $16/hour. There is currently an additional $1/hour differential which will bring the salary to $17/hour until 12/31/2023.

ACC values work/life balance and offers a generous paid-time-off (PTO) package that includes vacation time, birthdays off, personal days and sick pay. We also value physical and mental health by offering a great open access Cigna medical, dental and vision insurance at a low premium to our employees as well as 401K and Pension, Life Insurance. We also have on-the-job training for 2-4 weeks, periodic all staff trainings to include safety, DEI, cross training, and other growth opportunities.

Because ACC is a nonprofit, employees may be eligible for loan forgiveness, cancellation, and/or consolidation under the Public Service Loan Forgiveness program (PSLF). Created under the College Cost Reduction and Access Act of 2007, PSLF allows borrowers who work full time for nonprofits and government agencies to have their outstanding debt forgiven tax-free on Federal Direct Loans, after making 120 qualifying monthly payments under a qualifying repayment plan.

Please see the attached Job Description and Benefits Flyer for more details.

Qualifications:

Ability to excel in a fast-paced, often high stress environment; treats animals and people with respect; has attention to detail and a strong work ethic to complete tasks correctly; is a confident communicator; is a people person and a team player, willing to pitch in to help others and ensure the needs of the animals are met; is a self-started and self-motivated to stay busy and productive during slow times; available to modify schedule as needed to meet the needs of the organization, including with little notice; possesses a love of animals and is able to interact with them in a calm, non-threatening manner; bilingual preferred; Must be willing to lift items that may be heavy at times and perform duties that may require standing for several hours at a time.

Education and Work Experience:

Must have a high school diploma or GED, This is an entry level position. This is an entry level position. While previous animal care experience is a plus, all that is required is a positive, compassionate attitude.

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